SLA Service Assurance System
- Year-round operational coverage, including weekends and public holidays, with 7×24 emergency availability
- Monthly product iteration with regular feature or performance improvements
- Standard technical incidents resolved within 24 business hours, except in special circumstances
- Complex issues tracked by director-level technical leadership with a jointly agreed resolution plan
- A 7×24 emergency channel for major interruptions, with direct Enterprise WeChat access to the technical team
